Enterprise Ticketing.
Your Infrastructure.
Complete Control.

Deploy a world-class support ticketing system on your own servers. Own your data. Customize without limits. Scale to millions of tickets.

Get Early Access

Be among the first to experience TicketNo. Join our exclusive early access program and get special launch pricing.

100%
Data Ownership Guaranteed
โˆž
Ticket Volume Capacity
24/7
Multi-Channel Support
50+
Integration Options

Everything Your Support Team Needs

A complete ticketing platform with advanced features for modern customer support operations

๐Ÿ“จ

Email Ticketing

Convert incoming emails into tickets automatically. Support multiple departments with dedicated email addresses.

  • POP3/IMAP integration
  • Email parsing & routing
  • Rich text email composer
  • Email templates library
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Ticket Management

Organize, prioritize, and track every customer interaction from creation to resolution.

  • Custom ticket fields
  • Priority & SLA tracking
  • Ticket merging & splitting
  • Internal notes & collaboration
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Customer Portal

Give customers a self-service portal to submit, track, and manage their support requests.

  • Branded support portal
  • Ticket submission forms
  • Knowledge base access
  • User authentication
๐Ÿ“š

Knowledge Base

Build a comprehensive help center with FAQs, guides, and documentation to reduce ticket volume.

  • Article categorization
  • Search functionality
  • Rich media support
  • Version control
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Workflow Automation

Automate repetitive tasks with powerful business rules and triggers to boost team efficiency.

  • Auto-assignment rules
  • Escalation policies
  • Email notifications
  • Custom triggers
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Team Collaboration

Enable seamless collaboration between agents with internal notes, assignments, and alerts.

  • Agent collision detection
  • Internal messaging
  • Team assignments
  • Activity tracking
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Reports & Analytics

Track performance metrics, identify trends, and make data-driven decisions with comprehensive reporting.

  • Response time analytics
  • Agent performance metrics
  • Custom report builder
  • Export to CSV/PDF
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SLA Management

Define and enforce service level agreements to ensure timely response and resolution.

  • Multiple SLA plans
  • Business hours config
  • SLA violation alerts
  • Performance tracking
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Smart Notifications

Keep everyone informed with intelligent notification system for agents and customers.

  • Email notifications
  • Custom alert rules
  • Notification templates
  • Digest emails
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Access Control

Granular permissions system to control who can see and do what within your helpdesk.

  • Role-based permissions
  • Department isolation
  • Custom roles
  • Agent groups
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API & Integrations

Connect TicketNo with your existing tools via REST API and pre-built integrations.

  • RESTful API
  • Webhook support
  • Plugin architecture
  • Third-party integrations
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Multi-Channel Inbox

Manage tickets from email, web forms, WhatsApp, and more - all in one unified interface.

  • Unified inbox
  • Channel tagging
  • Cross-channel history
  • Social media integration

Built for Every Industry

Flexible enough to adapt to any customer support scenario

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Enterprise IT Support

Manage internal IT helpdesk for employees with multi-tier support, asset tracking, and advanced SLA management. Perfect for companies with 500+ employees.

Asset Management LDAP/AD Integration Multi-Tier Support Priority Routing
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E-commerce Support

Handle order issues, returns, product inquiries with integration to your e-commerce platform. Track order-related tickets with custom fields.

Order Tracking Payment Integration Multi-Language Live Chat
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Healthcare Support

HIPAA-compliant ticketing for patient support, appointment scheduling, and medical inquiries with strict data privacy controls.

Data Encryption Audit Logs Secure Messaging Compliance Ready
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SaaS Customer Success

Provide technical support for your SaaS product with API integration, usage tracking, and automated onboarding workflows.

API Webhooks Usage Analytics Onboarding Flows Product Integration

Enterprise-Grade Infrastructure

Built on proven technology stack for reliability and scalability

๐Ÿ–ฅ๏ธ System Requirements

  • Server Linux/Windows/macOS
  • Web Server Apache/Nginx
  • Database MySQL 5.5+
  • PHP Version 7.2 - 8.1
  • RAM 2GB minimum
  • Storage 500MB+ available

๐Ÿ”ง Deployment Options

  • Cloud Hosting AWS, Azure, GCP
  • On-Premise Your Data Center
  • VPS DigitalOcean, Linode
  • Shared Hosting cPanel Compatible
  • Docker Container Ready
  • Load Balancing Multi-Server Setup

๐Ÿ”Œ Integration Support

  • CRM Systems Salesforce, Zoho
  • Payment Gateways Razorpay, Stripe
  • Communication WhatsApp, Slack
  • Analytics Google Analytics
  • Authentication LDAP, OAuth, SAML
  • Storage S3, Azure Blob

๐Ÿ›ก๏ธ Security Features

  • Encryption AES-256
  • SSL/TLS HTTPS Support
  • 2FA Two-Factor Auth
  • IP Whitelisting Access Control
  • Audit Logs Full Activity Trail
  • CAPTCHA Bot Protection

Simple, Transparent Pricing

One-time implementation fee. Own it forever. Enter your email to unlock special pricing.

Starter
โ‚น6L
Up to 1,000 users
  • Complete platform deployment on your infrastructure
  • Email ticketing & customer portal
  • Knowledge base module
  • Basic workflow automation
  • Standard integrations (Email, API)
  • Reports & analytics dashboard
  • Role-based access control
  • 30 days implementation support
  • All future updates included
Enterprise
โ‚น30L
10,001+ users
  • Everything in Professional, plus:
  • Unlimited customization scope
  • Dedicated development team
  • White-label & rebranding options
  • Multi-tenant architecture setup
  • High-availability infrastructure
  • Custom module development
  • Load balancing & clustering
  • 24/7 priority support hotline
  • 90 days onboarding & training
๐ŸŽฏ Custom Requirements? We understand every business has unique needs. All packages include tailored customization to match your workflows. Additional features and integrations available at transparent rates. Contact us for a personalized quote.
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Built & Managed from Bharat

Proudly engineered in India with love, dedication, and commitment to excellence. Supporting businesses across the globe with world-class enterprise solutions.

100%
Made in India
24/7
India-Based Support
๐Ÿงก
Built with Love