Privacy Policy - TicketNo | Data Privacy & Protection

At TicketNo, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.

1. Information We Collect

We collect information that you provide directly to us when you:

Fill out inquiry or contact forms on our website
Request product information or pricing details
Communicate with us via email or phone
Use our services after implementation

Types of Information Collected:

Contact Information: Name, email address, phone number, company name
Business Information: Company size, industry, requirements
Technical Information: IP address, browser type, device information
Usage Information: How you interact with our website

2. How We Use Your Information

We use the information we collect to:

Respond to your inquiries and provide customer support
Send you information about our services, pricing, and updates
Improve our website and services
Process your requests for demonstrations or implementations
Communicate important updates about your service
Comply with legal obligations

🔒 Important Note on Data Ownership

When you deploy TicketNo on your infrastructure, YOU own all your customer support data completely. All ticket data, customer information, and support interactions reside on YOUR servers under YOUR control. We do not have access to, store, or process any of your customer support data.

This Privacy Policy covers only the information collected through our marketing website (TicketNo.com) and during the sales/implementation process - NOT the data you manage within your deployed TicketNo platform.

3. Data Storage and Security

Your information collected through our website is stored on secure servers located in India. We implement industry-standard security measures including:

SSL/TLS encryption for data transmission
Secure database storage with encryption at rest
Regular security audits and updates
Access controls and authentication
Regular backups and disaster recovery procedures

4. Data Sharing and Disclosure

We do NOT sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

With your consent: When you explicitly agree to share information
Service providers: With trusted partners who assist in operating our website (e.g., hosting providers), under strict confidentiality agreements
Legal compliance: When required by law, court order, or government regulations
Business transfers: In connection with a merger, acquisition, or sale of assets (with prior notice to you)

5. Compliance with Indian Laws

TicketNo complies with applicable Indian data protection regulations including:

Information Technology Act, 2000 and its amendments
Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011
Personal Data Protection Bill (when enacted into law)
Industry-specific regulations as applicable (e.g., RBI guidelines for BFSI sector)

6. Data Localization

All personal information collected through our website is stored on servers located in India, ensuring compliance with data localization requirements. When you deploy TicketNo on your infrastructure, all customer support data resides on YOUR chosen servers (typically in India for Indian businesses), giving you complete control over data residency.

7. Your Rights

Under Indian data protection laws, you have the right to:

Access: Request access to your personal information we hold
Correction: Request correction of inaccurate or incomplete information
Deletion: Request deletion of your personal information (subject to legal retention requirements)
Opt-out: Unsubscribe from marketing communications at any time
Data portability: Request a copy of your data in a portable format
Withdraw consent: Withdraw your consent for data processing where consent was the legal basis

To exercise any of these rights, contact us at privacy@ticketno.com

8. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. Specifically:

Inquiry data: Retained for up to 2 years after last contact
Customer data: Retained for duration of business relationship plus 3 years
Financial records: Retained as per Indian tax and accounting laws (typically 7 years)
Legal compliance data: Retained as required by applicable laws

9. Cookies and Tracking Technologies

Our website uses minimal cookies for basic functionality only. We do NOT use:

Third-party advertising cookies
Behavioral tracking or retargeting
Cross-site tracking

Essential cookies we use include session management and form submission tracking. You can disable cookies in your browser settings, though this may affect website functionality.

10. Third-Party Links

Our website may contain links to third-party websites. This Privacy Policy does not cover those external sites. We are not responsible for the privacy practices or content of third-party websites.

11. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us immediately.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by:

Posting the updated policy on this page with a new "Last Updated" date
Sending email notifications to registered users (for significant changes)

We encourage you to review this Privacy Policy periodically. Your continued use of our services after changes indicates acceptance of the updated policy.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Email: privacy@ticketno.com
Email (General): hello@ticketno.com
Phone: Available during business hours (Mon-Sat, 10 AM - 7 PM IST)
Address: Ahmedabad, Gujarat, India

14. Grievance Officer

In accordance with Information Technology Act, 2000, we have appointed a Grievance Officer to address privacy concerns:

Name: Prasad (Founder & Privacy Officer)
Email: grievance@ticketno.com
Response Time: Within 30 days of receiving complaint

15. Governing Law and Jurisdiction

This Privacy Policy is governed by and construed in accordance with the laws of India. Any disputes arising from or relating to this Privacy Policy shall be subject to the exclusive jurisdiction of the courts in Ahmedabad, Gujarat, India.

Your Trust is Our Priority

At TicketNo, we believe data ownership is a fundamental right, not a premium feature. When you choose TicketNo, you're choosing complete control over your customer support data. Our business model is based on implementation fees, not data monetization - because your data belongs to you, not us.

Last Updated: May 2026
Version: 1.0